ElderEaseTM believes in complete customer satisfaction. We have therefore designed a return policy to meet your needs:
You may cancel a product within 24 hours of having placed the order of the product, in case the product has not yet been dispatched.
Once the order is dispatched, you may not cancel your order unless otherwise stated.
Return & Refund Policy
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. In case of any complaint regarding the quality of the product, you must raise a complaint with us at firstname.lastname@example.org within three (3) days from the day the product was delivered.
We will replace the product to your satisfaction at no extra cost. In case there is non-availability of a replacement of the product, we shall refund your money that may have been paid by you for the purchase of the product within fifteen (15) days from the day your request for refund is accepted.
Conditions for Return/Refund
- Products/Items should be unused.
- Products should be returned in their original packaging along with the original price tags, labels and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
- Please note that unless the products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.
We will process the refund after receipt of the product by ElderEaseIndia.com. Refund will be processed based on the mode of payment of the order
- Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days of the process being completed.
- Orders paid by net banking accounts will be credited back to bank account within 7 working days of the returns process being completed.
- Refund will be made in case replacement is not possible.
The Returns Process
Please follow the below process for returning your parcel to us:
- Please mail us at email@example.com giving the order no. and the reason you would like to return it.
- We will inform you when the reverse pickup will be done by our logistics partner.
- Re-pack the item in its original packaging with labels and tags still attached.
- Cover your address label with the eldereaseindia.com address found on your delivery note.
- Keep your certificate of couriering safely as you will need this as your proof of return.